Should you wish to cancel your order after purchasing then you should email us at if@bellava.co.uk as soon as possible after placing your order. If your order has not yet been dispatched or processed you will receive a refund of the full amount for the purchase and delivery charge back on the debit/credit card (or PayPal account) used for the purchase. If, however, your order has already been dispatched then you may still cancel your order buy you will be liable for the delivery charge and any other charges imposed by the courier or postal service or incurred by Bellava Limited (trading under keromask.com).

If you change your mind or are unhappy for any reason with the products you have just received you should email us within 7 days of delivery giving us your account number/order information. You MUST wait for confirmation from ourselves before attempting to return any items. Delivery charges will not be included in any refund unless specifically agreed by us and cost of return postage of the items will always be the responsibility of the purchaser. Items to be returned should be in the same condition as when they were dispatched and should not have been used and be in a saleable condition.