I contacted the Keromask team very last minute as I only found out about their products recently. I was not sure if Katie and her team would be able to help me as I only had about 10 days before I headed out to Sierra Leone for a year to conduct my research . Katie was amazing! She agreed to a Skype consultation on a Saturday morning, basically in her free time! She really is a wonderful person and teacher, and she took her time to answer my many questions. The products arrived just in time and I am so very happy with the make-up and the powder, though I need to get used to the powder as I never used one before. For me it was important to have a sweat resistant make-up, and the powder really does its job exceptionally well. I can really recommend these products and I have never came across such a good customer service! Thanks to Katie and her team! From a newly acquired long-term customer. Greetings from Sierra Leone, Michaela